Privacy Policy

Eko Lab privacy policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

Collection of Personal Information

We collect personal information to personalise your shopping experience when you interact with our website or make a purchase. The information we collect includes:

  • Device Information: Details about your device, browser, IP address, and usage patterns on our website.
  • Order Information: Your name, email address, billing and shipping address, phone number, and payment details.

We use this information to provide you with a more tailored shopping experience, process your order, and communicate with you effectively.

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders.
  • Communicate with you about your order and our products or services.
  • Personalise your shopping experience and improve our website’s functionality.

Sharing Your Information

We may share your personal information with third-party service providers who help us:

  • Process payments and fulfil orders.
  • Comply with legal requirements or respond to requests from authorities.

Minors

Our website is not intended for individuals under the age of 10. If you believe that a child under the age of 10 has provided us with personal information, please contact us so we can delete it.

Cookies

We use cookies to enhance your shopping experience. Cookies are small files stored on your device that help us remember your preferences, analyse site usage, and provide a more personalised experience.

You can manage cookie settings in your browser. Please note that disabling cookies may affect how you experience our website.

Retention of Your Information

We will retain your personal information for as long as necessary to fulfil your order and for legal purposes, unless you request its deletion.

Your Rights

Under Australian law, you have the right to access, correct, or request the deletion of your personal information. Please reach out to us via our Contact Us page for more information on how to exercise these rights.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.

Contact Us

For more details on how we handle your personal information or to make any requests regarding your data, please visit our Contact Us page.

Last updated: 18/11/2024